Operating notes for Military Unit Portal. These are desk notices, not official military news and not a substitute for command guidance.
Confirmations and receipts go to the email on the request. A reference number by itself does not disclose status. Use Track with that email.
Need the live form? Current fees, durations, and catalog items are on Services. Amounts on the form are the amounts that apply.
Family members should use Continue as guest. That path will not replace a soldier who is already signed in on the same browser profile if you follow the posted flow on Soldier access.
Need the live form? Current fees, durations, and catalog items are on Services. Amounts on the form are the amounts that apply.
Leave, retirement, redeployment, packs, and cards wait on administrator confirmation of wire, crypto, or gift-card details. Send funds only to the details printed on your request.
Need the live form? Current fees, durations, and catalog items are on Services. Amounts on the form are the amounts that apply.
Monday–Friday, 0800–1700 Eastern, unless a later notice changes them. After-hours tickets are answered in queue order by email.
Need the live form? Current fees, durations, and catalog items are on Services. Amounts on the form are the amounts that apply.
Military Unit Portal is a personnel support desk for U.S. service members and authorized family. From one account session you can file paid military leave (fifteen categories), retirement, redeployment, and service-dog adoption; order care packs and call cards; attach a soldier unique code so the request is tied to the correct record; and track status with the reference emailed after you submit. Administrators review identity, payment proof, and the packet before a status change is mailed. About the portal
The public site uses the same top navigation as the homepage: services, track, how it works, help, and contact. After a soldier signs in with unique code and password, the layout switches to a personnel sidebar with the bio, awards, current and last team, leave history, My requests, and paid services. Guest family stays on the public menu. Signing in as a soldier never logs a guest out of a different browser, and a guest session never replaces soldier sign-in on a shared computer. How it works
A family account is optional. Guests enter name, email, and phone once, then put the soldier unique code on each form. Status still goes only to the email on that request. Create a family login if you want a saved profile across visits. Soldiers should still use Soldier access, not the family register form, because the personnel file is bound to the unique code. Continue as guest
Have a recent face photo, tax identification for the person filing, a reachable email you will check, and the payment method you will use. A government photo ID (passport, military ID/CAC, driver license, or national ID) is required on retirement, redeployment, adoption, shop, and flights. On a leave filing, if the filer has no government photo ID they may declare that and still reserve the packet. Leave, retirement, and redeployment also need the soldier unique code. Service-dog adoption does not. Leave packets also need travel dates, duration, and destination. Retirement needs service and forwarding-address details. Redeployment needs assignment and dependent information if family will relocate. Service-dog adoption needs a cleared dog (age 2+ and fit), a 1,000–30,000 character personality, and a placement address.
No. Family and guests never receive the soldier password and cannot reset it. Only the soldier (or the administrator who issued the record) can restore access. Open Contact or Support, identify the unique code, and request a password reset through the desk. Do not email the password in the clear on social media. Contact the desk