61 articles for Military Unit Portal — unique codes, guest filings, identity, leave, retirement, catalog orders, payment proof, and email tracking. Desk hours: Monday-Friday, 0800-1700 Eastern.
Military Unit Portal is a personnel support desk for U.S. service members and authorized family. From one account session you can file paid military leave (fifteen categories), retirement, redeployment, and service-dog adoption; order care packs and call cards; attach a soldier unique code so the request is tied to the correct record; and track status with the reference emailed after you submit. Administrators review identity, payment proof, and the packet before a status change is mailed. About the portal
Service members who have been issued a soldier unique code and portal password can sign in to the personnel workspace. A spouse, parent, child, sibling, or other authorized family member may continue as a guest or create a family account. Every filing still requires a valid unique code so the packet is attached to the right soldier. Do not file in someone else’s name without authority to act for that member.
The public site uses the same top navigation as the homepage: services, track, how it works, help, and contact. After a soldier signs in with unique code and password, the layout switches to a personnel sidebar with the bio, awards, current and last team, leave history, My requests, and paid services. Guest family stays on the public menu. Signing in as a soldier never logs a guest out of a different browser, and a guest session never replaces soldier sign-in on a shared computer. How it works
A family account is optional. Guests enter name, email, and phone once, then put the soldier unique code on each form. Status still goes only to the email on that request. Create a family login if you want a saved profile across visits. Soldiers should still use Soldier access, not the family register form, because the personnel file is bound to the unique code. Continue as guest
Have a recent face photo, tax identification for the person filing, a reachable email you will check, and the payment method you will use. A government photo ID (passport, military ID/CAC, driver license, or national ID) is required on retirement, redeployment, adoption, shop, and flights. On a leave filing, if the filer has no government photo ID they may declare that and still reserve the packet. Leave, retirement, and redeployment also need the soldier unique code. Service-dog adoption does not. Leave packets also need travel dates, duration, and destination. Retirement needs service and forwarding-address details. Redeployment needs assignment and dependent information if family will relocate. Service-dog adoption needs a cleared dog (age 2+ and fit), a 1,000–30,000 character personality, and a placement address.
Open Soldier access and enter the unique code exactly as issued, plus the portal password. Both fields are required. The code alone does not open the personnel file. After a successful sign-in you land in the soldier workspace. Sign out when you leave a shared device. Soldier access
Administrators issue a short alphanumeric unique code for each soldier record. The lookup accepts the code with or without a hyphen and is not case-sensitive, so a code stored as AB-1234 can be entered as AB1234 or ab-1234. If lookup still fails, the code is wrong or the record is not active — contact the desk with the soldier’s full name rather than guessing codes.
No. Family and guests never receive the soldier password and cannot reset it. Only the soldier (or the administrator who issued the record) can restore access. Open Contact or Support, identify the unique code, and request a password reset through the desk. Do not email the password in the clear on social media. Contact the desk
The unique code identifies the soldier on a filing; it is not a shared login. Family files as a guest and types the code on the form. The soldier signs in separately with code plus password. Those sessions do not overwrite each other. Never share the soldier password with anyone who is only supposed to submit a family packet.
Those fields live on the personnel file after soldier sign-in. An administrator posts decorations, current team, last team, and completed leave history. You cannot edit them yourself. Last leave on the profile is historical; it is not the same as submitting a new paid leave request, which creates a new reference, fee, and review queue.
Guest and family sessions do not inherit a soldier login. Neutral users must attach the code on every leave, retirement, redeployment, care-pack, or call-card order so the packet is not filed against the wrong member. Service-dog adoption is the exception: guests file in their own name and do not enter a soldier unique code. Signed-in soldiers usually have the code filled from the session on other forms; you can still confirm it matches the record before you pay.
Complete the applicant block in the name of the person actually filing. If the soldier is filing, use self and the soldier’s identity documents. If a spouse or parent is filing, use that person’s legal name, date of birth, tax ID, photo, and ID images, and set relationship to spouse, parent, child, sibling, or other. The soldier unique code still ties the packet to the service member.
Yes. Filers in any country complete the same packet. Choose your nationality and country of residence from the list, enter a reachable phone with country code, and use the tax or national identity number issued in your country (or a passport number if you have no tax ID). Home and leave addresses follow that country’s rules: state or province is required where those countries use one; postal code is optional in places that do not use one. U.S. citizens living abroad still use an SSN. Passports, national ID cards, residence permits, and driver licenses from any country are accepted. Leave destination can be any country; the packet marks it as outside the U.S. automatically.
No. Choose “Not a U.S. person,” then use an ITIN if you have one, a national tax or identity number from your country, or your passport number if you have no tax ID. U.S. citizens and U.S. resident aliens still use an SSN or ITIN, including if they live abroad. The tax-ID country must match the document you are using.
Accepted types include passport, national identity card, residence permit, driver license, U.S. state ID, U.S. military ID / CAC, and consular ID. Passports generally need only the data page (no reverse). Cards with a back — licenses, military ID, national ID — require a clear photo of both sides. Face photos must show the applicant unobstructed; identity files are held for administrator review and are not published on the public site. On a leave filing only, a filer who truly has no government photo ID may still proceed: upload a face photo, choose “I do not have a government photo ID,” give a reason, and sign the declaration. The packet is reserved; the desk may still request an ID before approval. Retirement, redeployment, adoption, shop, and flight filings still require a photo ID.
Confirmation pages and receipts show a masked tax ID so a printed page or forwarded email does not expose the full number. Administrators still see the complete identifier and the ID images on the internal file. If a digit is wrong, message Support with the reference; do not post the full number in a public ticket subject line.
Applicant date of birth must show the filer is at least 18. A minor is not the applicant of record on this desk. An adult spouse, parent, or other authorized adult files in their own identity and lists the relationship to the service member.
Use a street address in any country, or an APO, FPO, or DPO line as offered on the form. Include city, the state or province if that country uses one, postal code if that country uses one, and country from the list. Names may use letters from any language. Retirement packets need a forwarding address where mail can actually be delivered after review. Care-pack shipping uses the address you enter on the order — confirm unit mail room rules before you pay.
The desk supports fifteen paid categories posted by the administrator, including Ordinary Annual Leave, Emergency Leave, Convalescent Leave, Medical / Sick Leave, Parental Leave, Maternity / Primary Caregiver, Paternity / Secondary Caregiver, Adoption Leave, Rest & Recuperation (R&R), Special Liberty / Pass, Compassionate / Humanitarian, Permissive TDY, Environmental & Morale Leave, Terminal Leave, and Administrative Leave. Each type has its own base filing fee on the leave form. File leave
The amount is the base fee for the leave type plus any duration surcharge. Durations run from 3 days through 6 months (3 days, 4 days, 1 week, 10 days, 2 weeks, 1 month, 2 months, 3 months, 6 months). Special liberty is typically the short-pass end of that scale; terminal and R&R sit at the higher base fees. The total is shown before you reserve the request. The portal minimum for personnel filings is $1,000.
No. Payment confirmation only moves the packet into administrator review. Status can later be pending, under review, approved, or denied. A paid fee does not create command authority, charge or uncharge a leave balance in a service system, or guarantee travel. Keep copies of your confirmation email and reference until the request is closed.
Last leave (and other leave records on the bio) is history an administrator already posted to the soldier file. A new leave application is a separate paid filing with its own reference, applicant identity, duration, destination, payment proof, and review. Filing again does not rewrite the historical block until staff update the record after a decision.
Choose Emergency Leave or Compassionate / Humanitarian as appropriate, pick a duration that matches travel, and explain the circumstance in the form fields. Identity and payment still follow the same rules as any other filing. Supporting documents can be described in the packet; if the desk needs extra files they will reply to the email on the request.
Once a reference is created, type, duration, and amount are locked to that filing. If you picked the wrong category, do not send a second payment on the same reference. Open Support with the reference, or file a new request only if the desk instructs you to. Unpaid reservations that you abandon should be mentioned in the ticket so staff can cancel them.
Open Retirement, attach the soldier unique code, complete applicant identity, then choose a posted retirement category and packet (standard through command-priority). Enter service details and a forwarding address. Combined totals run from $1,000 to $25,000. After you submit, you land on payment proof. Staff confirm funds, then review the packet. Approval on this desk is not by itself a DD Form 214 or a finance separation; it is processing of the request you filed here. Retirement
Redeployment is a paid request for a new assignment. Choose a posted move type (CONUS PCS through command-directed priority) and a move class (unaccompanied through command-priority lift). Include whether dependents will relocate, receiving location, and the unique code of the soldier. Combined totals run from $1,000 to $25,000. Like leave, payment is confirmed before review, and status is emailed only to the address on the request. Redeployment
They are separate products. Terminal Leave is a leave category with its own type fee and duration surcharge. Retirement is a personnel packet with a retirement category fee plus a packet surcharge. If you need both, submit each form, pay each file ID separately, and keep both confirmation emails.
Yes. Continue as a guest, use your own applicant identity, and enter the soldier unique code. You will not be asked for the soldier password. The soldier can still sign in later to see My requests that are tied to that code, depending on how the desk linked the record.
Yes. Open Service dog adoption and choose a partner that is age 2 or older and marked fit. Guests and family can file this without a soldier unique code — use your own identity on the form. Dogs under 2 or on veterinary hold cannot be selected. Amounts are $1,000 to $30,000 by dog and task. Each cleared dog has a full written personality. You may edit that text so it matches the household — it must stay between 1,000 and 30,000 characters. Pay the posted amount for that dog, then wait for kennel review. Approval here is not a government issue of a service animal. Service dogs
The kennel shows every dog so the rule is visible. Ember is under age 2 and still in school. Bramble is age 3 but not fit until veterinary review clears. Only dogs that meet both tests — age 2+ and fit — can be adopted.
Care packs are catalog kits with listed contents (hygiene, food, kids mail, morale crates). Price is the amount on the product card. You attach the soldier unique code, complete buyer identity, and pay with a posted method. At checkout choose send to yourself (your identity address) or send to the service member — the system fills unit, barracks, and duty station from the personnel file. After payment is confirmed, staff pack and ship, or issue a store pickup code if you chose that. Packs are not government issue. Care packs
Call cards are digital products. There is no plastic card in the mail. After the administrator confirms payment, the PIN is emailed to you or to the service member. Voice cards are audio only and cost less. HD video cards include a 720p camera session plus voice and cost more because they use the video circuit. They are not DSN and not an official command telephone system. Call cards
Yes. The cart holds care packs and call cards together and checks out once against the soldier unique code. You pick one recipient: yourself or the service member. Packs mail to that person (or store pickup). Call-card minutes in the same cart are emailed to them. Leave, retirement, redeployment, and service-dog adoption are not cart items.
Yes. Sending to yourself: choose APO, FPO, or DPO and enter unit / PSC / CMR, BOX, city, state (AE, AP, or AA), and ZIP. Sending to the service member: the desk uses the unit mail line on the personnel file (APO is detected when that file lists it). Confirm the line with the unit mail room before you pay.
Orders move from awaiting payment to paid, processing, then fulfilled after staff confirm funds. Shipping and minute-issue notes are in the status emails. If the address is wrong, write Support with the order reference before the status is fulfilled. After fulfillment, address changes may not be possible.
Only methods the administrator has posted: cryptocurrency (BTC, ETH, USDT on TRC20 or ERC20, USDC on ERC20 or Solana, SOL), bank wire, Zelle, Venmo, Cash App, or gift card. There is no instant card checkout. You choose a method when you file, then on the next screen you paste the hash, wire reference, Zelle/Venmo/Cash App confirmation, or gift-card details. Staff confirm the transfer before they review the request.
Crypto: asset, network, and a transaction hash of at least eight characters. The desk runs a live on-chain lookup against posted wallets. Wire: bank confirmation; a receipt image or PDF is required. Zelle, Venmo, or Cash App: sending name, confirmation, date, and a screenshot. Gift card: brand, full card number, and PIN if the brand uses one. JPEG, PNG, WebP, or PDF.
Leave, retirement, and redeployment are paid desk services. Each total is the category fee plus the packet surcharge. Posted combos run from $1,000 to $25,000 on all three filings. Personnel filings are never below $1,000. Service-dog adoption uses the catalog amount for that dog, from $1,000 to $30,000. Care packs and call cards use the catalog price for that item. Amounts are displayed before you submit. Paying does not guarantee approval of a personnel request.
You receive a confirmation email when the request is reserved, another when payment details are received, and a receipt after an administrator confirms the fee. You can print a receipt from the request once it is available. Receipts show a masked tax ID. Gift-card numbers you submitted may appear on the printable receipt so you can verify what was sent.
Rejected means staff could not match the hash, wire reference, or card to the posted instructions or the amount. Do not send a second transfer until you read the email. Open Support with the reference, the method you used, and a new proof file if asked. Using a different amount or a wallet that is not on the instruction sheet is a common cause of rejection.
No. Pay each leave ID, retirement ID, redeployment ID, adoption ID, order ID, or reservation ID in a separate transfer. Put that ID in the memo or note. Do not invent a combined payment.
Each file is paid in full in one transfer. Enter the amount you actually sent. Staff post what arrived. A short pay stays as a remainder against the full total. An overpay is held as credit on that email. Unpaid files expire after the posted number of days; reminder emails go to the filing address.
The method you chose on the last apply step is locked on the pay screen. If you cannot use that rail, open Support with the file ID before you send funds. After the desk confirms payment, do not send a second transfer.
Denial after a completed review does not automatically refund the filing fee. Open Support with the file ID if you need a refund reviewed. Catalog orders cancelled before fulfillment follow the status on that order.
Use Track with the reference from your confirmation email and the same email you typed on the form. Status is never shown from the reference alone. Signed-in soldiers and guests can also open My requests for items linked to that session. Keep the inbox available until the case is closed; we do not send SMS status. Track a request
Awaiting payment: the packet is reserved and staff have not confirmed funds. Pending: payment is in and the desk has not started detailed review. Under review: an administrator is working the identity or service details. Approved or denied: a decision was recorded and emailed. Orders use pending, awaiting payment, paid, processing, fulfilled, or cancelled.
Search spam and promotions for the site name and the reference. Confirm you did not mistype the email on the form — tracking requires that exact address. If nothing arrives, open Support or Contact with the reference, unique code, and the email you believe you used. Status is never posted in a public comment thread.
Notices go only to the applicant email on that request. You may list an alternate phone on the identity form for the desk to call during review, but tracking and receipts stay on the primary email. If that inbox is shutting down, message Support before you lose access.
Timing depends on payment confirmation, completeness of identity images, and desk hours (posted in the footer; default Monday–Friday, 0800–1700 Eastern unless the administrator set other hours). Incomplete tax IDs, unreadable ID photos, or mismatched payment proof add time. A reserved request with no proof submitted will not enter review.
We use the identity, unique code, payment proof, and support messages you submit to process the request, confirm payment, email status, and keep records. We do not sell personal data. Identity files are not published on the public site. See the Privacy Notice for retention and sharing with payment rails or as required by law. Privacy Notice
Administrators on the operations desk. Public confirmation pages mask the tax ID. Do not send unique codes, ID copies, or card PINs through public social channels. Use the portal Support form or Contact page, which can accept a JPEG, PNG, WebP, or PDF up to 8MB.
Session, CSRF, and security cookies are required for login, guest access, and forms. Preference cookies remember theme and the cookie banner. Blocking all cookies will break soldier sign-in and guest sessions. Cookie Policy
Do not pay a request you did not start. Contact the desk immediately with the reference, the code that was used, and any email you received. Impersonating a service member or submitting another person’s documents without authority violates the Terms of Use and will be denied. Terms of Use
Open Flights and type a city or IATA code. The desk searches about 1,000 U.S. and world airports, including military fields. Results show nonstop and one-stop Patriot Air and commercial flights with live seats, cabin perks, and a date strip. Select outbound (and return), enter traveler names exactly as on the passport or CAC, attach the soldier unique code, choose a posted payment method, and hold the PNR. A printable itinerary opens on success. It is not a boarding pass, GTC, or AMC Space-A ticket. Book a flight
The six-character PNR is your reservation locator. The FL- reference is the desk record. After you hold seats the portal prints a full itinerary (route, times, travelers, and fare). After payment is confirmed the desk issues 016- e-ticket numbers and seats. Track with the PNR or FL- code plus the email on the booking.
Unpaid holds can be cancelled in the portal and seats return to inventory. Ticketed travel sends a cancel request to the desk for review. Changeable (premium and business) fares are noted on the offer. Economy is a held fare until the desk says otherwise.
Use Contact on the public site or Support inside the portal. Include your name, email, phone, subject, message, and the case reference if you have one. You may attach a file (JPEG, PNG, WebP, or PDF, max 8MB). Replies go by email. Desk hours and phone, when posted, appear in the footer. Contact
If you have not submitted payment, you may be able to correct drafts on the next visit if a draft upload was saved. After a reference exists, open Support with that reference and explain what to replace. Do not create duplicate paid filings for a typo unless the desk tells you the original was cancelled.
Awards, current team, last team, and leave history are administrator-posted fields on the personnel file. Family cannot edit them from a guest session. If a decoration or unit is missing or wrong, the soldier should sign in and the desk can update the record after verification. That update is separate from a paid leave or retirement packet.
Open All services for leave, retirement, and redeployment categories, packet surcharges, and catalog items. Each filing form also shows the live total when you pick a type and packet. Catalog prices are on each care pack and call card. Services and prices
The portal interface is English. If you use a browser translation tool, double-check unique codes, tax IDs, wallet hashes, and gift-card numbers in the original characters before you submit. Support replies are in English unless the desk states otherwise.
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