Use this page for leave status, catalog orders, soldier-code access, payment proof, and tracking. Include the service and reference if you have one. We will never ask you to share a unique code, password, or full identity document in a public message.
Best for leave status, purchases, payment proof, and account recovery. Attach the reference, not passwords.
Monday-Friday, 0800-1700 Eastern. After hours, send a ticket. We reply by email to the address you give us.
Faster back-and-forth during desk hours. Still do not send unique codes or ID photos here.
Guides for unique codes, family applications, leave types, payments, and tracking.
If you already have a confirmation email, look up the request with the reference plus that email before opening a ticket.
Name the service (leave, care pack, call card, retirement, or redeployment), the reference if you have one, and when the issue started. Do not paste passwords, soldier unique codes, SSN/ITIN, or full card PINs in the ticket.