Eligibility for this personnel desk
Who can file

Eligibility for this personnel desk

Military Unit Portal accepts filings tied to a soldier unique code issued for this portal. U.S. citizens, U.S. persons abroad, and non-U.S. persons can complete identity fields. Paying a fee does not create a command order.

You can file if

  • You are a service member with a unique code and password on this portal.
  • You are a family member or helper with that unique code, filing as a guest.
  • The request is one of the five posted services: military leave, care packs, call cards, retirement, or redeployment.

Need the live form? Current fees, durations, and catalog items are on Services. Amounts on the form are the amounts that apply.

Identity numbers

U.S. citizens use a Social Security Number on identity packets, including if they live abroad.

If you are not a U.S. person, choose that option on the form. Use an ITIN if you have one, a national tax or identity number from your country, or a passport number. Do not invent an SSN.

Need the live form? Current fees, durations, and catalog items are on Services. Amounts on the form are the amounts that apply.

What this desk does not replace

  • Official leave balances in a government personnel system.
  • VA disability claims, TRICARE enrollment, or DFAS pay inquiries.
  • Legal advice, tax advice, or military-justice representation.

This desk does not replace VA.gov, Military OneSource, TRICARE, DFAS, or other official benefits sites.

Need the live form? Current fees, durations, and catalog items are on Services. Amounts on the form are the amounts that apply.

Questions on this topic

Who is allowed to use the portal?

Service members who have been issued a soldier unique code and portal password can sign in to the personnel workspace. A spouse, parent, child, sibling, or other authorized family member may continue as a guest or create a family account. Every filing still requires a valid unique code so the packet is attached to the right soldier. Do not file in someone else’s name without authority to act for that member.

I live outside the United States. Can I still file?

Yes. Filers in any country complete the same packet. Choose your nationality and country of residence from the list, enter a reachable phone with country code, and use the tax or national identity number issued in your country (or a passport number if you have no tax ID). Home and leave addresses follow that country’s rules: state or province is required where those countries use one; postal code is optional in places that do not use one. U.S. citizens living abroad still use an SSN. Passports, national ID cards, residence permits, and driver licenses from any country are accepted. Leave destination can be any country; the packet marks it as outside the U.S. automatically.

I am not a U.S. citizen. Do I need a Social Security Number?

No. Choose “Not a U.S. person,” then use an ITIN if you have one, a national tax or identity number from your country, or your passport number if you have no tax ID. U.S. citizens and U.S. resident aliens still use an SSN or ITIN, including if they live abroad. The tax-ID country must match the document you are using.

When will a pack ship, and can I change the address?

Orders move from awaiting payment to paid, processing, then fulfilled after staff confirm funds. Shipping and minute-issue notes are in the status emails. If the address is wrong, write Support with the order reference before the status is fulfilled. After fulfillment, address changes may not be possible.

What do application statuses mean?

Awaiting payment: the packet is reserved and staff have not confirmed funds. Pending: payment is in and the desk has not started detailed review. Under review: an administrator is working the identity or service details. Approved or denied: a decision was recorded and emailed. Orders use pending, awaiting payment, paid, processing, fulfilled, or cancelled.